I hope nothing goes wrong, but when it does, it’s usually one of these things.

⦿ Access Denied/XML Error

If you encounter an “access denied” page while trying to download, try clearing your browser cache and then restart your browser. If this still doesn't work, please try a different browser.

⦿ Never got download links

If you have already purchased and are unable to locate your downloads, check your spam and junk folder inside of your email.

⦿ Download times out

If your download ever times out and fails to complete, try clearing your browser cache and restarting the browser. If the download still times out, try using a different web browser.

⦿ Slow download speed

If you are experiencing slow download speeds we recommend you try clearing your browser cache and trying a new browser. Sometimes I get bogged down during a promotion, so keep trying or you can reach out to me below.

Due to the nature of my products, I do not typically offer refunds for downloaded goods. There are some exceptions.

⦿ Double Order

It's okay, this happens sometimes and I understand that completely. You can request a refund through a support ticket.

⦿ Merchandise

If for some reason your order shows up and is the wrong size, item, or just doesn't show up at all, I will happily take care of it.

⦿ Incompatible Goods

If you make a purchase from my site and are unable to use the product, please reach out immediately via support chat or ticket and I will help anyway I can to help you with your purchase.

I accept payments only via PayPal for now.

My most answered licensing questions

⦿ Can I use freebies commercially?

Yes, in a limited capacity. You can use them in client and personal work. You cannot redistribute freebies online, add them to your own packs or products for resale, give them away to friends, etc. You can also not use them in apps or web apps.

⦿ Can I use these mockups on my steaming channel?

Absolutely, once you purchase one of my mockups you can use it for any design purpose you may have, commercial or personal. Redistributing or reselling any purchased files is not allowed in any capacity.

⦿ Can I take a couple of your assets and create my own bundle and sell/distribute them as my own?

You may not for any reason repackage, redistribute or resell any of my products. Purchased assets are licensed only to the purchaser. If purchasing for a company or client, feel free to contact support to assign rights to the correct holder.

Need an invoice? Here are the ways to get one

⦿ Email me

If you encounter any issues downloading your invoices or if you need additional information, give me a shout at hello@yousefbanihani.com and I would be happy to help.